All Newborn Screening test results are available in a report format seven days after the specimen is received. If there is a special health concern (i.e. family history of a disorder, symptom of a disorder), preliminary screening results may be available the day following receipt. Preliminary results can be obtained by calling (518) 473-7552. Confirmation of results depends on the specific verification test performed, with the longest procedures taking 3 business days. If abnormal results are obtained, the NBS program will notify the ordering physician.

Newborn screen results can be obtained through the Secure Remote Viewer (SRV) via the Health Commerce System (HCS). Full results can be securely viewed, saved electronically, and printed instantly.

Health Commerce System Training Presentation_[1]

Audio/visual for Training Presentation

• Health Commerce System (HCS) - presentation slides 3-16_[2]
• Application (slides 17-22), Secure Remote Viewer (slides 23-28) and Case Demographics (slides 29-38)_[3]
• Secure File Transfer 2.0 (SFT) – presentation slides 39-50_[4]

Obtaining Access to the Secure Remote Viewer

****The Newborn Screening Program is implementing multifactor authentication (MFA) functionality for the Newborn Screening Application in the Health Commerce System. This change will add an additional layer of security to the application. Effective June 1, 2023, all Newborn Screening Application users will be required to use MFA at login. You will not be able to access newborn screen reports without setting up MFA in the HCS application. All users are encouraged to set up MFA prior to the June 1st start date so that you do not experience any disruptions in access. You will not be required to use MFA until the start date occurs. For additional information, including step-by-step instructions on setting up MFA please click here_[5]  to view instructions on the HCS website.  For questions and issues setting up MFA please contact the Commerce Accounts Management Unit (CAMU) by phone: (866) 529-1890 or email: camu@its.ny.gov_[6]

Providers can contact the Newborn Screening Program at (518) 473-7552 about requirements and registering for access to the SRV, a web-based system for accessing results. If you already have access to the NYS DOH HCS, send an email and request access to the secure remote viewer. Please include your username for the HCS and your hospital affiliation, if applicable. You will receive an email confirming your access. The SRV will allow you to view, print and save a PDF file of newborn screen results. If you are affiliated with a hospital, a staff member(s) is designated as the HCS coordinator and can give you access to the system. If you do not have access to the NYS DOH HCS, request an account for access from the HCS website.

Obtaining results using the HCS: Log into the HCS using your user ID and password. On the left side of the page, go to My Applications and click on “Newborn Screen Result Viewer.” Enter the medical record number from the hospital of birth or the NBS lab ID number and select search. A list of all specimens for the newborn will appear. Place a check mark next to the report you want to view and click “view selected reports”. 

Electronic Transfer of Results directly to Medical Records Systems: Facilities that transmit Newborn Screening demographic and collection data electronically via an HL7 interface can receive results electronically into the facility's electronic medical records system or laboratory results system.

Obtaining Results for Sickle Cell Disease/Trait for NCAA Participation

Effective January 1, 2025, the New York State Department of Health’s Newborn Screening Program’s policies regarding specimen and record retention were changed. The program now stores newborn screening records and specimens for 10 years. Previously, records and specimens were stored for up to 27 years. The Newborn Screening Program is unable to fulfill requests for individuals older than 10 years. Sickle cell status may be determined through a quick, routine blood test called a hemoglobin electrophoresis that can be ordered by a medical provider.

Providers without a NYS License

Providers lacking a NYS license do not have access to the HCS/SRV. Such providers may obtain results by faxing a request for results to 518-474-0405. Include the lab ID or the baby’s date of birth, sex at birth, hospital of birth and mother’s full name and your contact information and address. Providers can also request results using this form_[7]. A copy of the results will be sent by FAX or mailed as requested.